Technology

Online Polls

If you want to know what they think, ask them yourself!

SurveyLab is the solution conceived to build up direct interaction with your targets: you can carry out on-line opinion polls extremely rapidly and completely on your own, even the most sophisticated ones, receiving detailed reports on replies in real time.

Personally asking your customers how to improve products and services signifies making them feel they are participating and at the same time you will collect precious information on the degree of perception and satisfaction and plan better focused and more effective marketing operations.

With SurveyLab you can:

• conduct customer satisfaction surveys, personally asking your customers what they think of the proposed products and services
• propose opinion polls to learn about how the public perceives the brand and corporate image
• know what users, customers, prospect, collaborators and partners think about the various issues
• create customer loyalty and profile, asking information about their consumer habits or how they would like to have products and services
  

SurveyLab is a special functionality belonging to ContactLab, which can be activated once in a while or with scheduled modality. It can be combined with external applications to ensure automatic despatches and initiate value added operations by exploiting triggering logics.

Characteristics:

Fast and personalized

• Rapid realization times
• Opinion polls with personalized graphic design and contents
• Surveys can either be open to the public or reserved for certain users only

Flessible

• Based or mixed Flexible Multi-language Browser
• Based or mixed browser
• Various types of questions: multiple, conditional to choice, showing a scale of presence, open questions, pull-down menu, numerical, with matrix
• Long term polls can be split up into several pages, with a level of completion indicator

 
Detailed intuitive reports

• Replies to polls are recorded and can be used in real time, under table of graphic form
• Reports are automatically and continually updated
• Replies from individual or grouped users can be visualized
• Graphic designs can be personalized