Technology

Privacy / Security

Confidentiality
Privacy
Traceability

 

ContactLab is responsible for handling millions of customer profiles, personal data and company status also in competition against each other in all compartments, from energy to publishing, tourism to public administration, commerce to industry.

ContactLab ensures total protection of all information and respect for privacy with ad hoc planning for every process of data exchange with its customers. Said processes are continually monitored.

Privacy and confidentiality
ContactLab uses the SSL/TLS protocol to render communications secret and reliable at transport level. User passwords are not even known by the system operators. The only access to the processing interfaces is from the ContactLab central offices on a channel with double VPN + SSL cryptograms. Servers are located at I.net, in a special room, controlled 24 hours a day.

Traceability
ContactLab registers each single user operation on both public or private and confidential resources. Private and confidential resources can only be entered with authentication methods guaranteeing non-repudiation: the responsibility of actions taken by users identified in this way cannot be denied, as the operations stored in the server records can be accurately traced back to the user who carried them out.

Confidentiality
With ContactLab a multi-degree policy to control access can be established i.e. a policy for controlling multiple classifications of information at various degrees of security. The basic security policy is the “deny-all” type: it bars access to resources which have not been explicitly determined and made accessible to individual users. For safety’s sake a copy is made every day of all the redundant data on the various servers.

Availability
The system was planned and implemented for guaranteeing high reliability. All the servers are redundant and clustered to be able to guarantee continual service either at peak times or if one of the servers should be out of service. The degree of availability currently stands at 99.9%.